Welcome to PrepGen.ai. Your privacy is critically important to us.
This Privacy Policy explains how Keppek Labs Inc ("Company," "we," "us," or "our") collects, uses, protects, and discloses information and data when you use the PrepGen.ai website, services, and applications (collectively, the "Service"). PrepGen.ai is a product of Keppek Labs Inc.
By using our Service, you agree to the collection and use of information in accordance with this policy.
Account Information: When you register for a PrepGen.ai account, we collect personal information such as your first and last name, email address, and password.
Payment Information: When you subscribe to a Premium Plan, payments are processed securely by our payment processor, Stripe. We do not collect or store your full credit or debit card details. Stripe collects and processes this payment data on our behalf and handles it in accordance with its own Stripe Privacy Policy.
Communications: If you contact us directly for support or feedback, we may receive additional information such as your name, email address, the contents of your message, and any attachments you provide.
Educational Information: You may share your exam targets, goals, or study preferences to help us personalise your experience.
Usage Data: Information about how you interact with our Service (features used, questions attempted, results, timestamps, etc.).
Device and Log Information: IP address, browser type, operating system, device identifiers, and referring web pages.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, remember preferences, and analyse usage.
We use collected data to:
Provide and maintain the Service, including processing your subscription payments through Stripe.
Personalise your experience with adaptive tests and study plans.
Improve our Service and AI models through aggregated usage data.
Communicate with you about service updates, billing, and support.
Detect, prevent, and investigate fraud or unauthorized transactions (in coordination with Stripe).
Comply with legal and regulatory obligations.
We may share information in the following circumstances:
Payment Processing: We share necessary payment and billing details with Stripe to complete your transactions and manage renewals. Stripe may process your payment data outside your home country under its own legal and privacy framework.
Legal Requirements: When required by law, regulation, or valid legal request.
Business Transfers: In case of a merger, acquisition, or asset sale.
Aggregated/Anonymized Data: Shared for research or analytics, without identifying you personally.
We do not sell or rent your personal information to third parties for marketing.
We take data protection seriously and use encryption, secure storage, and restricted access to safeguard your information. For payment data, we rely on Stripe's industry-standard security practices (PCI-DSS compliance, tokenization, and encryption).
No system is fully secure, but we and our processors implement commercially reasonable safeguards to protect your data.
Access & Update: Review or update your account details in your settings.
Account Deletion: Request deletion at info@keppek.ai. Certain transactional records may be retained as required by law.
Marketing Opt-Out: Unsubscribe from promotional emails anytime, while continuing to receive essential communications (like billing or service notices).
Our Service is not directed to children under 13. We do not knowingly collect data from children under 13. If you are between 13 and 18, you represent that you have obtained permission from a parent or legal guardian to use the Service.
Our Service may contain links to third-party websites. We are not responsible for their privacy practices or content.
We may update this policy from time to time. Updates will be posted here with a revised "Last Updated" date, and material changes will be communicated more directly.
If you have questions about this Privacy Policy, please contact us:
Keppek Labs Inc
Email: info@keppek.ai